Service Rates & Policies

I. Repair and service labor rates are charged as follows:
     a) $68.00 per man per hour based upon time accrued portal to portal our shop in Providence, R.I.
     b) Overtime and Saturday rates will be $102.00 per man hour.
     c) Sunday and Holiday rates will be $136.00 per man hour.
     d) Mileage charges will be added at a rate of $.45 per mile per vehicle portal to portal in Providence.

II. Conditions and manpower assignment:
     a) Most service and repair jobs can be performed by one or two men.
     b) Safety/OSHA requirements will sometimes dictate the need for two men to perform service on some equipment due to
         Lockout/Tagout or Confined Spaces safety procedures.
     c) Equipment such as dock levelers and vertical platform lifts are examples of the above.

III. Evaluations, Return Trips, Parts Procurement
     a) All man-hours and mileage consumed in order to diagnose and evaluate a service problem are chargeable.
     b) The diversity of brands and equipment types very often necessitates a service call to determine necessary parts for repairs
         which must be ordered and then installed on a second trip. All trips and all man hours are chargeable.
     c) Some repairs on old, obsolete, or rare pieces of equipment require engineering time to procure parts or direct a method of
         repair. These engineering hours will be charged at the same man hour rates listed above.

IV. Suspended or Canceled Repair Orders
     a) In the event that a repair order is canceled, all charges accrued at the time of cancellation will be chargeable to the customer.
     b) All canceled parts which are not used will be subject to the manufacturers' restocking charge and chargeable to the customer.

V. Documentation
     a) Every service, repair, or installation job will be documented daily by the responsible foreman. A copy of this field report
         will be left for the appropriate customer contact.
     b) In the case of Hoist Inspections, separate inspection forms will be supplied in addition to the daily field reports.

VI. Minimum Service Call Charge
     a) The minimum invoice amount for any service call will be $136.00 plus actual mileage charge at $.45 per mile.

VII. Payment Terms
     a) For existing current open credit accounts, payment terms will be net amount due upon receipt of invoice.
     b) For non current open credit accounts payment terms will be in advance  or upon completion as negotiated.